Helpline Advisor
Job Ref #82385
About the Role
The National Centre for Domestic Violence (NCDV) is a community interest company which specialises in helping victims of domestic abuse and violence obtain injunctions against their perpetrators.
NCDV is a fast, free injunction service to those at risk of all forms of domestic abuse regardless of their financial situation, gender, ethnic or sexuality.
Our employees are committed to helping survivors of domestic abuse helping them by drafting their court application forms and witness statements which are then sent to our panel of Solicitors in order for them to receive legal representation.
NCDV’s mission is to help as many people as possible gain access to the legal justice and protection.
Job Details
We are seeking a dedicated and compassionate Call Centre Helpline Advisor to join our dynamic team. This role involves providing critical support and guidance to individuals in urgent situations via telephone, ensuring they receive appropriate assistance swiftly and effectively. The ideal candidate will possess strong leadership qualities, excellent communication skills, and relevant emergency management experience. This position offers an opportunity to make a meaningful difference in people’s lives while working within a supportive and professional environment.
Responsibilities
- Conducting outbound and inbound calls
- Taking accurate details of applicants personal details
- Taking accurate notes of applicants accounts of abuse to determine if they qualify for an injunction
- Discussing finances to determine if they qualify for legal aid
- Being fast and efficient on the phone
- Able to work to targets aiming to help as many people as possible
- Any other ad hoc duties as required from time to time
Experience
- Patient, compassionate and good listening skills
- Professional telephone manner
- Good communication skills
- Good typing skills and PC literate
- Ability to work well under pressure
This position will be based fully in our Guildford office for the first 4 months once successful completion of probation this will then become hybrid working with 1 day in office every 2 weeks.
Application Form
To apply for this vacancy, please fill out this form in as much detail as possible, and hit submit to confirm your application.
