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    Privacy Policy

    Privacy Policy

    The National Centre for Domestic Violence will collect data that you willingly provide. We will always do this in a transparent manner as we believe it is important for you to know not only what your data is being used for but also that you know your rights regarding your data once this has been taken.

    This policy was updated May 24th 2018. NCDV are constantly looking for ways to improve our service, as such this policy is subject to change. Please check back regularly for updates.

    Why we process data

    When you are initially referred to us we will store your information on our internal systems only if you have provided your consent for your referrer to provide this to us. We keep this information for the purpose of contacting you to offer our help. If the referral we receive informs us that you have not consented then we will return to your referrer and ensure we do not store your personal data until such time that you confirm you are happy for us to do so.

    The data we process for our clients will be processed on the basis of consent and our legitimate interests. Our legitimate interests are of course varied and will most importantly centre on helping victims obtain court ordered protections in the form of injunctions. We process personal data for the purposes of record keeping and for statistical records that can help for us to improve our services.

    If you are a referrer we will ask you to provide personal data when you make a referral. This is not a requirement and we will attempt to help any victim referred to us regardless of whether this information is provided. We ask for you to provide this as our relationship with referrers can be invaluable in situations where we can work together to ensure the victim’s safety and help us to provide you with important updates regarding the referral.

    NCDV run a newsletter which provides valuable updates on our services and the issue of domestic violence. When making a referral you will be asked whether you wish to receive this. For us to provide this to you we will need to retain your email address. If you inform us that you wish to receive this and then change your mind you can either use the unsubscribe option on every newsletter or contact Peter Beaumont with your request.

    How long we keep your data

    We will keep the data we hold for you for a period of 24 months after which it will be securely erased or anonymised. We retain this data for this length of time for a number of reasons; on occasion we will help with an extension to an injunction that will increase the life of this order to 24 months. Holding these records will also help us to provide you and other authorised parties with updates and create a stronger application to the courts if your original order expires.

    Once our retention period has expired we may retain an anonymised record for statistical purposes. We do this to contribute to various campaigns regarding the issue of domestic violence and to improve our services; no individual can be identified with these files.

    Third Parties

    We use third party service providers to help us to fulfill our engagements with you. We have processor agreements in place to ensure that your data is processed in a manner that you consent to and that it is stored in a secure manner. We will never sell your data and we will never knowingly provide your data to any organisation that will use it for marketing purposes.

    We use Mailchimp to run our newsletter. Mailchimp store data outside of the European Union, they have committed to the US-Swiss Data Protection Frameworks and have embraced current European data protection regulations.

    Disclosing your information

    When helping a victim we will ask you whether you are happy for us to disclose information we hold to the individual who referred you, relevant public authorities and DV agencies. We will only provide this to those who can confirm who they are and display a legitimate purpose. Please see below for a non-exhaustive list of who we would disclose this information to with your consent.

    Your referrer
    Emergency services
    Relevant DV Agencies
    Relevant Legal Service Providers
    Social services

    Breaching confidentiality without consent

    On very rare occasions NCDV may be required to breach confidentiality without first obtaining your consent.

    If you or a third party are at high and immediate risk of serious physical harm or death.
    If we receive information that a child is being abused or neglected.
    If we receive a court order to do so.
    If we receive information relating to terrorist activities or a bomb threat.
    When a member of NCDV staff is threatened.

    Your rights and how to invoke them

    You have the right to request a copy of the data we hold for you.
    You have the right to request that copies of your personal data be provided in a commonly read format. This can be provided directly to you or where possible provided to another service at your request.
    You have the right to request that we securely erase all data we currently hold for you.
    You have the right to restrict specific sections of the data we hold for you.
    You have the right to rectify any data we hold for you.

    If you wish to invoke any of these rights please send a description of your request to Peter Beaumont. These requests will be granted within 30 days, typically sooner.

    Keeping your data safe

    NCDV take appropriate organisational and technological steps to ensure your data is secure and never processed without a lawful basis. Below are some of the steps NCDV will take to ensure your personal data is secure with us.

    All internal systems operating within a comprehensive firewall.
    Encryption for all files transferred containing personal data.
    Regular documented data security training sessions carried out with all staff.
    Company policy to avoid hard copies containing personal data.
    Processor and controller agreements with all third parties.
    Comprehensive risk assessments carried out before implementing any new procedure.

    Right to object

    It is also your right to object to NCDV’s processing of your data or withdraw your consent. If you wish to raise an objection, withdraw consent or if you have any questions or concerns regarding the data practices of NCDV please contact Peter Beaumont who is our data protection officer.

    If you are still concerned then you have the right to raise a concern with the Information Commissioner’s Office.

    ICO Website for Breach Reports: https://ico.org.uk/make-a-complaint/

    Contact Number: 0303 123 1113

    NCDV Data Protection Officer: Peter Beaumont

    NCDV ICO Registration Reference: ZA350936

    Cookies

    When you visit our website we may collect information to help us understand how victims and referrers use our site. This information can consist of which browser you are using, IP Address, the time of your visit and which pages you downloaded. We cannot use this information to find out other information about you and will not provide this to any third party unless we are required by law. We obtain this information using a cookie, a cookie is a small text file placed on your device. You can manage these manually using your browser settings or you can contact Peter Beaumont.

    By Fiona Bawden, Times Online (8th May 2007)

    “Steve Connor, a student at City Law School, is a man on a mission. Six years ago he was a fairly directionless 27-year-old. Today, as well as taking the Bar Vocational Course, he is chairman of the National Centre for Domestic Violence, a ground-breaking organisation that he dragged into existence after a friend could not get legal help to protect her from an abusive partner.

    Connor’s route to the Bar has been circuitous. In 2001 he returned from a year in Australia (he says that he would not dignify describing it as a gap year), and took a job as a process server in South London. The job (“I just saw it advertised in the paper”) was not quite as dull as it sounds. On one occasion he was threatened with a machete, on another, he was nearly stabbed by a man he had arranged to meet on Clapham Common to serve with a non-molestation order: “He’d seemed really friendly on the phone…”

    The turning point in his life came when a friend, who was being abused by her partner, turned to him for support. Connor went with her to the police. She did not want to press criminal charges so the police suggested that she visit a solicitor to take out a civil injunction. “We must have seen 12 solicitors in a morning. We just went from one to the next to the next to the next. Everyone was very eager to help until we sat down to fill in the forms for the legal aid means test,” he says. The woman, who had a small child, did not qualify for public funding. But, Connor says, her financial situation as it appeared on paper did not bear any relation to her financial situation in reality. “She had a part-time job and she and her partner owned their home. Yet she didn’t have any money. Her boyfriend was very controlling and controlled all the money; he kept the chequebooks and didn’t let her have access to the bank account.”

    The injustice of the situation got under Connor’s skin. “I just couldn’t believe that there was no help available to people who did not qualify for public funds but could not afford to pay.

    I just kept feeling that this must be able to be sorted if only someone would address it.”That “someone” turned out to be him.

    In 2002, thanks entirely to Connor’s doggedness, the London Centre for Domestic Violence was formed. It started out with him and a friend, but is now a national organisation, covering 27 counties, and has helped approximately 10,000 victims last year to take out injunctions against their partners.

    NCDV now has nine full-time staff, 12 permanent volunteers and has trained over 5000 law and other students as McKenzie Friends to accompany unrepresented victims into court. We have also trained over 8000 police officers in civil remedies available regarding domestic violence. The National Centre for Domestic Violence (NCDV) has branches in London, Guildford and Manchester and is on track to have branches in 16 areas within the next two years.

    NCDV specialises exclusively in domestic violence work and could be characterised as a cross between McDonald’s and Claims Direct. The high degree of specialisation means that its processes are streamlined: clients can be seen quickly and the work is done speedily and cheaply. “Sometimes, we will have one of our trained McKenzie Friends at a court doing 10 applications in one day,” Connor says.

    Clients are not charged for the service. NCDV staff take an initial statement: clients who qualify for legal aid are referred to a local firm; those that don’t get free help from the centre itself. It runs on a shoestring, heavily reliant on volunteers and capping staff salaries at £18,000 a year.

    Steve expects to qualify as a barrister this summer and hopes that having a formal legal qualification will give the centre added clout. “We are already acknowledged as experts and consulted at a high level, so I thought it would be helpful if I could back that up by being able to say I’m a barrister,” he says. He is just about to complete a one-year full-time BVC course at the City Law School (formerly the Inns of Court Law School) and, all being well, should be called to the Bar in July. Although Connor sees his long-term future as a barrister, he says that he has no immediate plans to practise. “I want to get NCDV running on a fully national level. Then I may take a step back and have a career at the Bar.”