Join NCDV

Supporting victims and survivors of domestic abuse, undertaking all aspects of leadership and day to day management of your team of Assistant team Leaders, Legal Aid caseworkers and Interns. You are responsible for mentoring, supporting and developing them to deliver exceptional client care and quality legal work.

You will strive to achieve targets/KPIs in line with the current business plan or forecast.

Educational Qualifications/Experience

·       The position is ideally suited to someone who has legal experience in domestic abuse cases.

·       Excellent leadership and team management skills are an essential requirement for this role with experience in a similar supervisory/management role.

·       You should be commercial aware and be able to balance this need with that of an organisation working within the Domestic Abuse sector.

·       In addition, the holder of this post should:

o    have strong communication skills both written and oral with clients, staff and others

o    be self-motivated, clear thinking and able to carry out case work accurately

o    possess a proactive approach with an ability to work independently

o    be practical in your approach to problem solving

o    have excellent computer literacy skills

Overview:

Supervision and Leadership

Supervision and leadership of your team members in all aspects of their work to ensure the smooth running of the team and to enhance the performance levels of every team member.

·       Support, develop and train your team members, adapting your style to individuals.

·       Identify ongoing training requirements for your team (on a group and individual basis) to improve performance and quality.

·       Ensure that your team’s professional knowledge, level of competence and skills are being measured and developed continuously identifying any training needs

·       Complete a minimum monthly reviews / 1-2-1s with each team member and more frequently when required.

·       Managing staff levels and recruiting when required.

·       Ensure that your team complies with the responsibilities and objectives contained within their own job descriptions and that they understand and follow all prescribed company processes.

·       Promote positive attitudes and a motivational team environment in which people enjoy working.

·       Engage with your team members and staff to ensure an approachable persona.

·       Conduct employee meetings when necessary e.g. probation, conduct, performance, absence (Supported by HR when advised).

Performance:

·       You will strive to achieve your teams budgeted targets/KPIs and maintain an appropriate level in the quality of work produced.

•         Planning resource (within your own team and other department as required).

•         Data reporting as requested and constructive ad-hoc feedback.

•         Performance management of your team members (see above).

•         Recruitment is key

General:

·       Responsibility for checking/editing of witness statements generated by their team.

·       Responsibility for preparation of Court paperwork and keeping draft paperwork updated.

·       Responsibility for papers to be sent or emailed out.

·       Dealing with caseworker queries regarding individual cases, the law/procedure and NCDV procedures/policies.

·       Assist with the creation and management of policies to assist the teams in dealing with calls and taking of witness statements in an efficient manner.

·       Responsibility for the administration of NCDV procedures/policies for their team.

·       Assist with the management of Filemaker lists of outstanding statements.

·       The management of group casework administration email addresses.

·       Respond to general email & telephone queries.

·       Liaising with solicitors as and when required.

·       Liaise with First Steps, Allocations, Process Serving and HR when required.

·       Develop the Team, reviewing processes and procedures to gain efficiencies and achieve the best ways of working.

·       Manage any necessary changes in line with changes within the Family Law Act and/or court procedures.

Compliance

·       You may be required to undertake any other job deemed necessary, reasonable, and appropriate.

·       Understand and comply with all relevant company rules, agreements, policies, and procedures.

·       Conduct yourself, at all times, in a professional and responsible manner, promoting a good and proper image in accordance with company standard

·       Promote a positive working environment and support and encourage your team and colleagues.

·       All employees are responsible for ensuring that the organisation complies with UK GDPR regulations. This includes:

• All staff will undertake GDPR training when requested to do so and ensure their work is compliant in line with the training you have received and the Organisation’s processes and procedures.

• Line Managers will ensure their team receive the required GDPR training and provide guidance to their staff and third parties (where applicable) on data protection principles and GDPR compliance.

• When required to do so, all staff will assist with investigating and managing any data breaches that occur and report them in line with the Organisation’s processes and procedures. This may include liaising with the Information Commissioner’s Office (ICO).

• If you identify a data breach or GDPR concern, even if this is within another department, you must inform the Risk Manager immediately.

• When required to do so, assist with audits and assessments of the Organisation’s data processing activities.

To apply for this role please email your CV to hr@ncdv.org.uk