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    Join NCDV

    Join NCDV

    We are an expanding organisation that originally started with two people in an office, today we have over 40 people in our Guildford office alone and help over 84,000 victims every year get the advice they need, so we are always looking for new people to join our team. Below you will see a number of opportunities, if any interest you please contact the email address shown.

    During the current pandemic crisis we have enabled all our our staff who are not training to work from home, providing them with the necessary equipment and support. Those staff that do come to our office in Guildford either from time to time or for their training will be assured that we have taken all necessary precautions to ensure a Covid safe office environment.

    Employee Assistance Programme

    Process Server Assistant – Administrative Role – Guildford

    Application period: To 30th April 2021

    This role is working for the National Centre for Domestic Violence based at our offices in Guildford. NCDV provides a free, fast emergency service to victims of domestic violence and abuse regardless of their financial circumstances, delivering exceptional client care.

    An opportunity has arisen for an individual with good operational and organisation skills to join the busy Process Serving team. This is fast paced administrative role working within a small team and the role is highly strategic requiring someone who can deliver exceptional operational support and first line advice to applicants, solicitors and process servers when handling instructions.

    You will use our in-house database and systems and will be in constant communication with people over email and the telephone providing support from initially receiving an instruction to getting the order served.

    The objective of the role is to get court orders served as quickly as possible to protect the victim of domestic abuse.

    Hours

    Monday through to Friday, 9am to 5:30pm

    About You

    • Have a strong academic background having a minimum of completed A levels but ideally have also completed a degree.
    • Excellent computer literacy skills and be able to touch type.
    • Strong administration skills, methodical and great attention to detail in their work.
    • Professional telephone manner and able to communicate effectively.
    • Excellent written and communication skills.
    • Patient, calm and compassionate approach with good listening and problem solving skills.
    • You will be comfortable working in a fast-paced environment dealing with matters of an urgent and sensitive nature.

     

    The Benefits

    • £20,000 per year
    • 28 days annual leave including bank holidays
    • NEST Pension

    There is no parking in our car park but there is local street parking.

    For further details and applications please email  hr@ncdv.org.uk

    Please include a CV with your address where you reside.

    We currently only have minimal staff in the office and have strict Covid procedures in place.

    Helpline Advisers – Guildford

    Application period: Ongoing due to expansion of the team

    The National Centre for Domestic Violence helps survivors of domestic abuse and violence by obtaining emergency civil injunctions for them. We provide a free, fast emergency service to those in need regardless of their financial circumstances, sexual orientation or religious beliefs.

    Our First Steps Team is on the front line dealing with incoming calls and referrals from organisations all over the country. Being a Helpline Adviser on this team means that you will need to be patient, understanding and able to communicate effectively, whilst under pressure to help as many people as possible.

    Experience in this role is not essential as we will give you the training you require. But understanding of the benefits system, knowledge of a second language would be great and good computer skills would be fantastic although none are essential

    If you think that you can really help people to start to make a difference but also deal with many calls then we would love to hear from you.

    Hours

    • Part time 20 hours a week, Monday to Friday 9am – 1pm or Monday to Friday 1pm to 5pm

    Benefits

    • Salary £9.61 p/hr
    • 28 days annual leave (including bank holidays)
    • NEST Pension

    There is no parking in our car park but there is local street parking.

    For further details and applications please email hr@ncdv.org.uk

    Please include a CV with your address where you reside.

    Receptionist – Guildford

    Application period: Closed for the moment but if you would like to pop us your CV we can keep your details on file.

    Our First Steps Team is on the front line dealing with incoming calls and referrals from organisations all over the country. Being a receptionist on this team means that you will need to be patient, understanding and able to communicate effectively, whilst under pressure to help as many people as possible.

    Your other day to day tasks could include:

    • General administration
    • Send and receive post
    • Welcoming guests to NCDV

    Hours

    • Monday to Friday 9am-5.30pm

    About You

    • Fluent in English both verbally and in written communication
    • Knowledge of a second language would be great but not essential
    • Have customer service skills and a passion for service
    • Have experience in an office environment,  computer literate, presentable, organised & hard-working

    The Benefits

    • Salary £9.61 p/hr
    • 28 days annual leave (including bank holidays)
    • NEST Pension

    There is no parking in our car park but there is local street parking.

    If you think that you can really help people to start to make a difference but also deal with many calls then we would love to hear from you.

    Please send your CV with your residential address by email to:  hr@ncdv.org.uk

    Intern – Guildford

    The Application period: To 31st May 2021 for internships starting July 2021 and 31st October 2021 for internships starting January 2022

    We work very closely with a number of universities offering internships to students studying for a law degree and we will soon be releasing internships for summer 2021 and January 2022. We believe that interns should not be made to work for free to gain knowledge so although we can’t offer the same benefits of a full time employee we hope that our intern salary will help towards your living and travelling expenses.

    We also believe that as an intern you should experience the real side of life and understand exactly what victims of domestic abuse and violence go through. So we will train you to have direct interaction with vulnerable victims by helping them gain the protection of the law.

    This is a challenging role and you should be aware that you will encounter people that have distressing stories and have been victims of extreme violence. You will also experience great pride when you learn the positive effect you can make to someones life.

    As an intern you will be trained in the following areas:

    Your other day to day tasks could include:

    • Interviewing clients
    • Drafting Court Applications and legal aid documentation
    • Handling calls
    • General office admin and support as required

    Hours

    This is a full time internship lasting for a minimum of 30 weeks

    Monday to Friday 9am-5.30pm

    About You

    • Law degree student with strong academic background
    • A proactive approach with an ability to work independently
    • Communicate effectively, positively & professionally
    • Practical, calm & common sense approach to problem solving
    • Excellent computer literacy skills
    • Fluent in English both verbally and in written communication
    • Knowledge of a second language would be great but not essential

    The Benefits
    £10,500 per annum pro rata.

    There is no parking in our car park but there is local street parking and a bus stop 2 minutes walk.

    Please send your CV with your residential address by email to:  hr@ncdv.org.uk

    Caseworker

    NCDV is the leading organisation in the UK helping victims of domestic abuse to obtain an emergency injunction to protect them from their abuser. Approximately 35% of all UK injunctions are obtained with the assistance NCDV provides.  NCDV provides a free, fast emergency service to those in need regardless of their personal circumstances.       

    The role of a caseworker involves working directly with those who have suffered domestic violence and abuse. It is challenging, in that you will hear from these vulnerable persons exactly what they have suffered so you can assist them in making an application to the Court for protection from their abuser. However, it is extremely rewarding when you learn the positive effect, you and your work has had on their life.

    This is a unique opportunity for someone looking to either gain legal experience and/or enhance existing skills gained in private practice. A successful caseworker can look forward to having a high level of responsibility. You will receive full training in order to feel confident in working directly with victims of domestic abuse, preparing witness statements and delivering exceptional client service.

    Main Duties

    This role will primarily involve interviewing clients over the phone and drafting their witness statement, drafting all necessary legal paperwork to enable the client to make their court application for an injunction.

    Caseworker

    • A Law degree or Graduate Diploma in Law with a strong academic background.
    • A proactive approach with an ability to work independently
    • Strong communication skills both verbal and written, with the ability to communicate effectively, positively & professionally.
    • Self-motivated, clear thinking and able to carry out case work accurately with attention to detail.
    • Practical, calm & common sense approach to problem solving.
    • Excellent computer literacy skills and knowledge of Microsoft word.
    • Be able to successfully manage your time to ensure that you help as many clients as possible.
    • Fluent in English both verbally and in written communication.
    • Knowledge of a second language would be great but not essential.
    • Excellent telephone manner
    • Excellent typing skills
    • Able to work under pressure in a fast-paced environment dealing with matters of a sensitive nature.

    Hours

    • This is a full time, permanent position working 37.5 hours a week Monday to Friday 9am-5.30pm

    The Benefits

    • The successful candidate will be provided with full training and a competitive salary.
    • 28 days annual leave (including bank holidays)
    • NEST Pension

    There is no parking in our car park but there is local street parking and a bus stop 2 minutes walk.

    For further details and applications please email  hr@ncdv.org.uk  Please include a CV with your address where you reside and a covering letter explaining why you are interested in working for NCDV.

    COVID-19 considerations:
    We currently only have minimal staff in the office and have strict Covid procedures in place.

    Part-Time Helpline Advisor

    The National Centre for Domestic Violence helps survivors of domestic abuse and violence by obtaining emergency civil injunctions for them. We provide a free, fast emergency service to those in need regardless of their financial circumstances, sexual orientation or religious beliefs.

    This role is based at our offices in Guildford. Our First Steps Team is on the front line dealing with calls and referrals from organisations all over the country. Being a Helpline Adviser on this team means that you will need to be patient, understanding and able to communicate effectively, whilst under pressure to help as many people as possible.

    Experience in this role is not essential as we will give you the training you require. But understanding of the benefits system, knowledge of a second language would be great as well as good computer skills.

    If you think that you can really help people to start to make a difference but also deal with many calls then we would love to hear from you.

    Main duties

    Be the first port of call for victims of domestic abuse. You will be responsible for calling back incoming referrals and you will need to assess the caller’s situation and determine the best course of action whether or not an injunction can be applied for.

    Helpline Advisor Profile

    • Responsible, patient and have a compassionate approach with good listening skills.
    • Professional telephone manner and be able to communicate effectively.
    • Strong communication skills, both written and verbal.
    • Good numeric and computer literacy skills.
    • Comfortable working under pressure in a busy working environment dealing with matters of a sensitive nature.
    • You will have excellent client care skills.
    • A proactive approach with an ability to work independently.
    • Previous call handling experience desirable but not essential.
    • Knowledge of a second language would be great but not essential.
    • Live locally to the office.

    Hours

    • Part- time , Permanent working 20 hours a week, Monday to Friday 9am – 1pm or Monday to Friday 1pm to 5pm

    Benefits

    • Salary: £10,000.00 per year.
    • 28 days annual leave (including bank holidays)
    • NEST Pension

    There is no parking in our car park but there is local street parking and a bus stop 2 minutes walk.

    For further details and applications please email  hr@ncdv.org.uk. Please include a CV with your address where you reside

    COVID-19 considerations:
    We currently only have minimal staff in the office and have strict Covid procedures in place.

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    Latest News

    Privacy, Data & Cookie Policy. Centre for Domestic Abuse and Violence CIC Reg. 11159687

    Website by e-innovate

    By Fiona Bawden, Times Online (8th May 2007)

    “Steve Connor, a student at City Law School, is a man on a mission. Six years ago he was a fairly directionless 27-year-old. Today, as well as taking the Bar Vocational Course, he is chairman of the National Centre for Domestic Violence, a ground-breaking organisation that he dragged into existence after a friend could not get legal help to protect her from an abusive partner.

    Connor’s route to the Bar has been circuitous. In 2001 he returned from a year in Australia (he says that he would not dignify describing it as a gap year), and took a job as a process server in South London. The job (“I just saw it advertised in the paper”) was not quite as dull as it sounds. On one occasion he was threatened with a machete, on another, he was nearly stabbed by a man he had arranged to meet on Clapham Common to serve with a non-molestation order: “He’d seemed really friendly on the phone…”

    The turning point in his life came when a friend, who was being abused by her partner, turned to him for support. Connor went with her to the police. She did not want to press criminal charges so the police suggested that she visit a solicitor to take out a civil injunction. “We must have seen 12 solicitors in a morning. We just went from one to the next to the next to the next. Everyone was very eager to help until we sat down to fill in the forms for the legal aid means test,” he says. The woman, who had a small child, did not qualify for public funding. But, Connor says, her financial situation as it appeared on paper did not bear any relation to her financial situation in reality. “She had a part-time job and she and her partner owned their home. Yet she didn’t have any money. Her boyfriend was very controlling and controlled all the money; he kept the chequebooks and didn’t let her have access to the bank account.”

    The injustice of the situation got under Connor’s skin. “I just couldn’t believe that there was no help available to people who did not qualify for public funds but could not afford to pay.

    I just kept feeling that this must be able to be sorted if only someone would address it.”That “someone” turned out to be him.

    In 2002, thanks entirely to Connor’s doggedness, the London Centre for Domestic Violence was formed. It started out with him and a friend, but is now a national organisation, covering 27 counties, and has helped approximately 10,000 victims last year to take out injunctions against their partners.

    NCDV now has nine full-time staff, 12 permanent volunteers and has trained over 5000 law and other students as McKenzie Friends to accompany unrepresented victims into court. We have also trained over 8000 police officers in civil remedies available regarding domestic violence. The National Centre for Domestic Violence (NCDV) has branches in London, Guildford and Manchester and is on track to have branches in 16 areas within the next two years.

    NCDV specialises exclusively in domestic violence work and could be characterised as a cross between McDonald’s and Claims Direct. The high degree of specialisation means that its processes are streamlined: clients can be seen quickly and the work is done speedily and cheaply. “Sometimes, we will have one of our trained McKenzie Friends at a court doing 10 applications in one day,” Connor says.

    Clients are not charged for the service. NCDV staff take an initial statement: clients who qualify for legal aid are referred to a local firm; those that don’t get free help from the centre itself. It runs on a shoestring, heavily reliant on volunteers and capping staff salaries at £18,000 a year.

    Steve expects to qualify as a barrister this summer and hopes that having a formal legal qualification will give the centre added clout. “We are already acknowledged as experts and consulted at a high level, so I thought it would be helpful if I could back that up by being able to say I’m a barrister,” he says. He is just about to complete a one-year full-time BVC course at the City Law School (formerly the Inns of Court Law School) and, all being well, should be called to the Bar in July. Although Connor sees his long-term future as a barrister, he says that he has no immediate plans to practise. “I want to get NCDV running on a fully national level. Then I may take a step back and have a career at the Bar.”