When the time feels right, employees may need to reach out for emotional or practical support, our EAP by Health Assured, know how difficult it can be to take those first steps.
Their qualified and experienced counsellors are ready to listen and provide guidance. Their programme offers 24/7, 365 support meaning help is always available at a time which suits our employees.
Health Assured provide emotional support and practical guidance. The counsellors on the helpline will triage, and provide early interventions. You can take advantage of their structured counselling, or use the helpline to work through your current situation.
If you have any practical concerns, legal advisors can help. They’ll provide advice and guidance on issues such as:
A qualified counsellor or legal advisor will answer. If it's your first call they'll ask for the name of your employer, some contact details. They use this information to get you set up and ready on their system.
If you've called before, they'll ask some security questions. These are simple-your date of birth, or postcode. Data security is important so you must answer these correctly to continue.
They'll ask what your call relates to. This is to make sure you get the right support as quickly as possible. If a counsellors answers, and you need legal advice they will transfer you to an advisor and visa versa. In the unlikely event that the appropriate counsellor or advisor is unavailable, they'll arrange a call-back at the best time for you.