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‘The moment you hear the relief from the caller, you know instantly that you’ve made a difference.’ Emily, Helpline Adviser
‘ It gives me great pleasure to be able to help people at a difficult time in their lives.’ Christina, Helpline Adviser
‘The First Steps Team provide a calm, professional and non-judgemental approach in assisting those who suffer from domestic violence to obtain injunctions.’ Dee, Helpline Adviser
‘ We are a team of kind and empathetic advisers who are here to listen to those who are looking for help.’ Andrea, Helpline Adviser
‘ It is good to feel part of the support network for our clients at such a stressful time.’ Sandra, Helpline Adviser
‘We are the first point of contact. We are here to help and guide everyone. Our main duty is to assist people with making applications for injunctions. We aim to provide a stress-free service and will support you through the process.’ Stacy, Senior Helpline Adviser
‘We are a professional and caring team who wish to help in times of stress resulting from domestic violence. We show empathy at all times.’ Gary, Helpline Adviser
‘Every person the First Steps team speaks to is different, it is very important that people are treated with the respect they deserve, it can be very difficult to escape an abusive relationship which is why I am so proud of my team delivering to every single victim a service which is sympathetic and professional’ Suzanne, First Steps Manager
“Hearing the difficult experiences that people have been through motivates me to help them even more” – Keira, caseworker
“It is incredibly reassuring knowing that something we do has such a significant impact on the lives of the people we help” – Georgina, caseworker
“It gives me great satisfaction to help and support people during a difficult time in their lives”- Becca, caseworker
“It gives me great pleasure knowing that I have helped someone in their time of need” – Jasmin, caseworker
“It is very rewarding knowing that I am part of a support system that makes a positive difference in people’s lives” – Sam, caseworker
“Many of the people we are able to offer support to during this process have been isolated by the domestic violence that they have experienced. It is good to know that, through the work we do, we can listen to them and show them that they are not alone” – Abi, Pro Bono Assistant Team Leader
“It is immensely satisfying to know that what we do, can and does change people’s lives for the better so they feel safe and do not have to live in continual fear. To be able to pass on the gratitude of clients to the case worker who has taken their statement is always a pleasure. ” Nicola, Pro Bono Manager
“This is the last part of the process of a client obtaining an Order, we organise a fast and effective service and it brings me great pleasure knowing the order has been served and the Client is now protected and can finally start moving forward with their life.”
“The process serving team is the final part of the process in helping people suffering of domestic violence. A non molestation order needs to be served on the perpetrator to give full protection to the victim. We have a team of professional process servers nationwide, their experience and collaboration with the Police make us able to serve over 85% of the orders within 24 hours. We are so proud of our process servers and their commitments and very happy for the victims that they can finally feel more peaceful and protected.” – Nunzia
Hello, my name is Tony and for many years I have helped victims of abuse in different ways. Currently I am proud to deliver NCDV awareness training to good people that help victims of abuse and by doing so I know I am helping to get people in urgent need escape from exploitation, manipulation and violence.
I Joined NCDV in Nov 2015. I have extensive past experience dealing with Domestic Abuse victims and issues in various roles. I have also held a Diploma in Teaching and Life Long Learning Studies since 2008.
Mick is a father of two daughters – who are both very adept at spending their father’s money! Spare time interests include keeping fit and rugby union.
I am a retired Police Officer, who throughout my 30 years of service has on an almost daily basis dealt with the horrific impact of Domestic Abuse on victims/survivors, children and their families.
My aim is to provide everyone I am able with the opportunity to know all about the ‘tools’ that are available to support them/their clients, through their individual crisis – especially such an amazing service that is provided by the NCDV.
Personally, in more recent years, I have completed a Degree in the Dynamics of Domestic Violence at Worcester University and a Diploma in Counselling, working directly to assist all in my work. Both qualifications have substantially aided my ability to support and help Agencies and Victims/Survivors with my extensive knowledge and life experience around Domestic Abuse.
Away from work, my passion lies with my camper van, my son and my dogs!!
I have over 30 years experience in working in a multi-agency environment with a focus on Public Protection & Harm Reduction helping victims. I am also a qualified Trainer having gained my Certificate in Adult Education at Northumbria University in June 2002.
I have been working for NCDV as a Training Programme Manager since December 2015. I can provide NCDV awareness training for people who work with and support victims /survivors of domestic violence in the North East region, covering from Northumberland to Cleveland and across to the borders with Cumbria.
I am married to Barry with a grown up son, Sam. I am always up for a challenge. Most recently I have cycled the Coast to Coast route from Whitehaven to Tynemouth, Taken part in the Edinburgh Midnight Walk walking 26 miles through the night for Breast Cancer Awareness and most recently climbing Ben Nevis to raise money for the Hearing Dogs for the Deaf
Following ‘retirement’ after serving 33 years in the Metropolitan Police I set up a legal services business predominantly involved in serving County Court Orders on abusers. I later moved into my current training roll with NCDV educating police officers (mostly in London) about our services. Since joining the organisation I have found my colleagues thoroughly professional and proactive in projecting a national service free to all who need it. Innovation and quality of service has I know helped thousands of survivors. I have no doubt, through timely intervention, the NCDV’s service has probably saved countless lives. I am delighted to be a part of this organisation.
I have many years of experience working in the field of domestic abuse both in the police service and as an IDVA Support Worker in commissioned Domestic Abuse Services in the West Midlands and Warwickshire.
I am passionate about working in this area and am looking forward to working with NCDV. I have previously accessed NCDV services for clients and feel that survivors of domestic abuse must be given all available options so they can decide which route is best for them.