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Meet The Team

We have put together some photos of some of our team, understandably some people are concerned about having their image in the internet and we have honoured their request to be anonymous. But they really do exist!

Mark Groves

Chief Executive Officer

Mark joined The National Centre for Domestic Violence in 2008 as the Operations Manager. Over the last 10 years or so he has been able to create NCDV into a national organisation helping thousands of victims every month. He has been instrumental in securing numerous sector awards and is particularly proud to be one of the few non law firms and non lawyers to receive an Excellence Award from the Law Society.

In 2016 the previous CEO stepped down and Mark naturally took his place. Mark said “Driving an organisation like NCDV with over 150 staff and thousands of victims to help is extremely challenging, we are here for the victims but with no government funding we also have to create an income to sustain our service. By far the biggest asset we have is our team, they are the ones that make us succeed.”

First Steps Team

The First Steps Team are the first responders, they will listen and help find solutions to problems. They are passionate about helping people who find themselves in difficult circumstances.

Please find a few quotes from the team below:

‘ The moment you hear the relief from the caller, you know instantly that you’ve made a difference.’ Emily, Helpline Adviser

‘ It gives me great pleasure to be able to help people at a difficult time in their lives.’ Christina, Helpline Adviser

‘The First Steps Team provide a calm, professional and non-judgemental approach in assisting those who suffer from domestic violence to obtain injunctions.’ Dee, Helpline Adviser

‘ We are a team of kind and empathetic advisers who are here to listen to those who are looking for help.’ Andrea, Helpline Adviser

‘ It is good to feel part of the support network for our clients at such a stressful time.’ Sandra, Helpline Adviser

‘We are the first point of contact. We are here to help and guide everyone. Our main duty is to assist people with making applications for injunctions. We aim to provide a stress-free service and will support you through the process.’ Stacy, Senior Helpline Adviser

‘We are a professional and caring team who wish to help in times of stress resulting from domestic violence. We show empathy at all times.’ Gary, Helpline Adviser

‘The people we speak to on the telephone are often in vulnerable, difficult and stressful circumstances. The team’s aim is to provide a caring and professional service to all who speak to us. We provide advice and support.  We help put the client on a path to a solution to domestic violence. ‘ Maria, First Steps Operations Manager

Casework & Pro Bono Team

The pro bono casework team help those without legal representation and in need of the protection of a non-molestation order from the Courts, by drafting the witness statement and preparing the Court application forms. We provide support and assistance to help navigate them through the often difficult process of obtaining the Court orders necessary to protect them from further violence or abuse.

“Hearing the difficult experiences that people have been through motivates me to help them even more” – Keira, caseworker

“It is incredibly reassuring knowing that something we do has such a significant impact on the lives of the people we help” – Georgina, caseworker

“It gives me great satisfaction to help and support people during a difficult time in their lives”- Becca, caseworker

“It gives me great pleasure knowing that I have helped someone in their time of need” – Jasmin, caseworker

“It is very rewarding knowing that I am part of a support system that makes a positive difference in people’s lives” – Sam, caseworker

“Many of the people we are able to offer support to during this process have been isolated by the domestic violence that they have experienced. It is good to know that, through the work we do, we can listen to them and show them that they are not alone” – Abi, Pro Bono Assistant Team Leader

“It is immensely satisfying to know that what we do, can and does change people’s lives for the better so they feel safe and do not have to live in continual fear.  To be able to pass on the gratitude of clients to the case worker who has taken their statement is always a pleasure. ” Nicola, Pro Bono Manager


Legal Team

The legal Team know all about the law, headed by a solicitor and paralegal caseworkers.


Operations Manager

Fiona is in charge of all things, she make sure everything works and functions correctly, the teams talk to each other and the victims receive the best possible care.

Process Serving Team

The Process Serving team headed up by Nunzia is responsible for ensuring the orders are served on the respondents as quickly as possible and they are proud of the fact that they serve 85% of orders within 24 hours.

They are also responsible for keeping the ASSIST online database updated for the police enabling any any officer to download an order wherever it was granted.

This is the last part of the process of a client obtaining an Order, we organise a fast and effective service and  it brings me great pleasure knowing  the order has been served and the Client is now protected and can finally start moving forward with their life. ” 

“The process serving team is the final part of the process in helping people suffering of domestic violence. A non molestation order needs to be served on the perpetrator to give full protection to the victim.  We have a team of  professional process servers nationwide, their experience and collaboration with the Police make us  able to serve over 85% of the orders within 24 hours. We are so proud of our process servers and their commitments and very happy for the victims that they can finally feel more peaceful and protected.” – Nunzia

Training Team

Headed by Tina the training team consist of people that have worked in the sector for many years and have experience in law enforcement, legal backgrounds and social working/support. They are totally committed to telling people all about the work we do at The National Centre for Domestic Violence.


Tina Hopkins – Training Development Manager

Tina who is a qualified IDVA, joined NCDV in 2012 bringing with her many years of operational and practical experience, working with domestic abuse victims as a domestic abuse officer and during a  6 year local authority secondment, when she was innovative in obtaining civil injunctions.

“Helping domestic abuse victims is my vocation. I get a real buzz  when I see the daily statistics of the injunctions we have obtained, to help victims end the violence “

Outside of work Tina is a keen hiker and is an active member of a number of long distance walking groups.

Comments from some of our trainers…..


Hello, my name is Tony and for many years I have helped victims of abuse in different ways. Currently I am proud to deliver NCDV awareness training to good people that help victims of abuse and by doing so I know I am helping to get people in urgent need escape from exploitation, manipulation and violence.

Mick  Midlands based trainer

I Joined NCDV in Nov 2015. I have extensive past experience dealing with Domestic Abuse victims and issues in various roles. I have also held a Diploma in Teaching and Life Long Learning Studies since 2008.

Mick is a father of two daughters – who are both very adept at spending their father’s money! Spare time interests include keeping fit and rugby union.


I am a retired Police Officer, who throughout my 30 years of service has on an almost daily basis dealt with the horrific impact of Domestic Abuse on victims/survivors, children and their families.

My aim is to provide everyone I am able with the opportunity to know all about the ‘tools’ that are available to support them/their clients, through their individual crisis – especially such an amazing service that is provided by the NCDV.

Personally, in more recent years, I have completed a Degree in the Dynamics of Domestic Violence at Worcester University and a Diploma in Counselling, working directly to assist all in my work.  Both qualifications have substantially aided my ability to support and help Agencies and Victims/Survivors with my extensive knowledge and life experience around Domestic Abuse.

Away from work, my passion lies with my camper van, my son and my dogs!!


I have over 30 years experience in working in a multi-agency environment with a focus on Public Protection & Harm Reduction helping victims. I am also a qualified Trainer having gained my Certificate in Adult Education at Northumbria University in June 2002.

I have been working for NCDV as a Training Programme Manager since December 2015. I can provide NCDV awareness training for people who work with and support victims /survivors of domestic violence in the North East region, covering from Northumberland to Cleveland and across to the borders with Cumbria.

I am married to Barry with a grown up son, Sam. I am always up for a challenge. Most recently I have cycled the Coast to Coast route from Whitehaven to Tynemouth, Taken part in the Edinburgh Midnight Walk walking 26 miles through the night for Breast Cancer Awareness and most recently climbing Ben Nevis to raise money for the Hearing Dogs for the Deaf

Tony T

Following ‘retirement’ after serving 33 years in the Metropolitan Police I set up a legal services business predominantly involved in serving County Court Orders on abusers. I later moved into my current training roll with NCDV educating police officers (mostly in London) about our services. Since joining the organisation I have found my colleagues thoroughly professional and proactive in projecting a national service free to all who need it.  Innovation and quality of service has I know helped thousands of survivors.  I have no doubt, through timely intervention, the NCDV’s service has probably saved countless lives.  I am delighted to be a part of this organisation.


Bev – Training Administrator

I have many years of experience working  in the field of domestic abuse both in the police service and as an IDVA Support Worker in commissioned Domestic Abuse Services in the West Midlands and Warwickshire.

I am passionate about working in this area and am looking forward to working with NCDV. I have previously accessed NCDV services for clients and feel that survivors of domestic abuse must be given all available options so they can decide which route is best for them.



Corinna is our smiley face, no matter what happens she sees the bright side. She mostly works with our CEO providing him with backup and support but also gets involved with everything from HR to making sure we have enough milk. She brings management, financial and organisational skills with her. Corinna also runs our newsletters and our NCDV Magazine

Admin Team

They are shy!

Peter and Maisie form the dream team for admin, making sure the data is kept up to date and victims and the police are fed back critical information. Peter is also our GDPR Compliance officer



Last but not least!


Forrest is our CEOs bulldog and appears regularly at the office to cause distraction and mayhem. He is very cute and has no obedience skills whatsoever doing whatever he wants to do including the odd smell! He is quite a character and you can follow his exploits on Instagram https://www.instagram.com/forrest_the_bulldog/?hl=en