Tech abuse, A blog by Mark Groves CEO NCDV

Tech abuse, A blog by Mark Groves CEO NCDV

Events, Policy, Technology
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Yesterday (11-3-20) I was invited by IBM to a workshop to discuss the use of technology by abusers to assert coercive control.

IBM are creating a guidance for tech designers and companies that will offer guidelines for use during the design phase of applications which will allow engineers to recognise where and how their solutions may be used to control unsuspecting victims.

Think about all your devices and how in a normal healthy relationship the fantastic features are welcomed. But then think of all the possibilities that an abuser may use these features in a sinister manner.

Alexa has a drop in feature, so as the controller of the app I could drop in and listen to what is going on, a smart TV with a camera can be remotely activated, a car can be tracked, an ipad can be mirrored, online accounts can be linked, kindles can be linked, doorbells and CCTV can be remotely viewed, heating can be adjusted. All these are great features and I have used them all but think of the power that would give me if I was an abuser.

An abuser can easily spy on their victim, see them leaving the house, track where they are going, Bluetooth to their Fitbit, look at their texts and emails even see what they are watching on Netflix and then with all this information control what they do without the victim knowing how their abuser knew.

Software, apps and devices seem to have a myriad of options that are so complicated most of us use the default features, but design engineers who set the defaults don’t actually know what you really want. If you dive into the customise options you are presented with choices that are incredibly difficult to understand let alone comprehend the consequences of altering them from the default.

The control that abusers exert isn’t new but the tools they use are. Well done to IBM for taking a lead on this.

How do I unlink my iphone from my ipad?

Tech abuse, A blog by Mark Groves CEO NCDV 1

 

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By Fiona Bawden, Times Online (8th May 2007)

“Steve Connor, a student at City Law School, is a man on a mission. Six years ago he was a fairly directionless 27-year-old. Today, as well as taking the Bar Vocational Course, he is chairman of the National Centre for Domestic Violence, a ground-breaking organisation that he dragged into existence after a friend could not get legal help to protect her from an abusive partner.

Connor’s route to the Bar has been circuitous. In 2001 he returned from a year in Australia (he says that he would not dignify describing it as a gap year), and took a job as a process server in South London. The job (“I just saw it advertised in the paper”) was not quite as dull as it sounds. On one occasion he was threatened with a machete, on another, he was nearly stabbed by a man he had arranged to meet on Clapham Common to serve with a non-molestation order: “He’d seemed really friendly on the phone…”

The turning point in his life came when a friend, who was being abused by her partner, turned to him for support. Connor went with her to the police. She did not want to press criminal charges so the police suggested that she visit a solicitor to take out a civil injunction. “We must have seen 12 solicitors in a morning. We just went from one to the next to the next to the next. Everyone was very eager to help until we sat down to fill in the forms for the legal aid means test,” he says. The woman, who had a small child, did not qualify for public funding. But, Connor says, her financial situation as it appeared on paper did not bear any relation to her financial situation in reality. “She had a part-time job and she and her partner owned their home. Yet she didn’t have any money. Her boyfriend was very controlling and controlled all the money; he kept the chequebooks and didn’t let her have access to the bank account.”

The injustice of the situation got under Connor’s skin. “I just couldn’t believe that there was no help available to people who did not qualify for public funds but could not afford to pay.

I just kept feeling that this must be able to be sorted if only someone would address it.”That “someone” turned out to be him.

In 2002, thanks entirely to Connor’s doggedness, the London Centre for Domestic Violence was formed. It started out with him and a friend, but is now a national organisation, covering 27 counties, and has helped approximately 10,000 victims last year to take out injunctions against their partners.

NCDV now has nine full-time staff, 12 permanent volunteers and has trained over 5000 law and other students as McKenzie Friends to accompany unrepresented victims into court. We have also trained over 8000 police officers in civil remedies available regarding domestic violence. The National Centre for Domestic Violence (NCDV) has branches in London, Guildford and Manchester and is on track to have branches in 16 areas within the next two years.

NCDV specialises exclusively in domestic violence work and could be characterised as a cross between McDonald’s and Claims Direct. The high degree of specialisation means that its processes are streamlined: clients can be seen quickly and the work is done speedily and cheaply. “Sometimes, we will have one of our trained McKenzie Friends at a court doing 10 applications in one day,” Connor says.

Clients are not charged for the service. NCDV staff take an initial statement: clients who qualify for legal aid are referred to a local firm; those that don’t get free help from the centre itself. It runs on a shoestring, heavily reliant on volunteers and capping staff salaries at £18,000 a year.

Steve expects to qualify as a barrister this summer and hopes that having a formal legal qualification will give the centre added clout. “We are already acknowledged as experts and consulted at a high level, so I thought it would be helpful if I could back that up by being able to say I’m a barrister,” he says. He is just about to complete a one-year full-time BVC course at the City Law School (formerly the Inns of Court Law School) and, all being well, should be called to the Bar in July. Although Connor sees his long-term future as a barrister, he says that he has no immediate plans to practise. “I want to get NCDV running on a fully national level. Then I may take a step back and have a career at the Bar.”