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Joining the NCDV Team

We are an expanding organisation that originally started with two people in an office, today we have over 40 people in our Guildford office alone and we need more. Below you will see a number of opportunities, if any interest you please contact the email address shown.

 

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Process Server Admin Assistant – Guildford

Application period: to 1st December 2019

This role is working for the National Centre for Domestic Violence (NCDV), based at our offices in Guildford.

This is a full-time role working Monday through to Friday, 9am to 5:30pm

NCDV provides a free, fast emergency service to victims of domestic violence and abuse regardless of their financial circumstances, delivering exceptional client care.

An opportunity has arisen for an individual with good operational and organisation skills to join the busy Process Serving team.

This is fast paced administrative role working within a small team.

This role is highly strategic requiring someone who can deliver exceptional operational support and first line advice to applicants, solicitors and process servers when handling instructions.

You will use our in-house database and systems and will be in constant communication with people over email and the telephone providing support from initially receiving an instruction to getting the order served.

The objective of the role is to get court orders served as quickly as possible to protect the victim of domestic abuse.

About You

  • Have a strong academic background having a minimum of completed A levels.
  • Excellent computer literacy skills and be able to touch type.
  • Strong administration skills, methodical and great attention to detail in their work.
  • Professional telephone manner and able to communicate effectively.
  • Excellent written and communication skills.
  • Patient, calm and compassionate approach with good listening and problem solving skills.
  • You will be comfortable working in a fast-paced environment dealing with matters of an urgent and sensitive nature.

Hours

  • Monday to Friday 9am – 5.30pm

Benefits

  • Salary £20,000 per annum
  • 28 days annual leave (including bank holidays)
  • NEST Pension

There is no parking in our car park but there is local street parking.

For further details and applications please email  hr@ncdv.org.uk

Please include a CV with your address where you reside.

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Helpline Advisers – Guildford

Application period: Ongoing due to expansion of the team

The National Centre for Domestic Violence helps survivors of domestic abuse and violence by obtaining emergency civil injunctions for them. We provide a free, fast emergency service to those in need regardless of their financial circumstances, sexual orientation or religious beliefs.

Our First Steps Team is on the front line dealing with incoming calls and referrals from organisations all over the country. Being a Helpline Adviser on this team means that you will need to be patient, understanding and able to communicate effectively, whilst under pressure to help as many people as possible.

Experience in this role is not essential as we will give you the training you require. But understanding of the benefits system, knowledge of a second language would be great and good computer skills would be fantastic although none are essential

If you think that you can really help people to start to make a difference but also deal with many calls then we would love to hear from you.

Hours

  • Part time 20 hours a week, Monday to Friday 9am – 1pm or Monday to Friday 1pm to 5pm

Benefits

  • Salary £9.61 p/hr
  • 28 days annual leave (including bank holidays)
  • NEST Pension

There is no parking in our car park but there is local street parking.

For further details and applications please email  hr@ncdv.org.uk

Please include a CV with your address where you reside.

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Trainee Paralegal Opportunities – Guildford

Application period: To 1st December 2019

About Us

For the first time, the National Centre for Domestic Violence are able to offer full-time Trainee Paralegal Opportunities based at our London/Guildford offices where you will join a highly skilled and motivated workforce.

We are  the leading organisation in England helping protect victims of domestic abuse by obtaining emergency civil injunctions. We provide a free, fast emergency service to those in need regardless of their financial circumstances. We offer a modern and dynamic working environment where client satisfaction and protection of the vulnerable comes first.

About the role

This is a unique opportunity for someone looking to either gain experience and/or enhance existing paralegal skills gained in private practice. Specialising in family law injunctions the successful paralegal can look forward to having a high level of responsibility as part of managing a caseload. You will receive full training in order to feel confident in working directly with victims of domestic abuse and provide support from the first instruction to preparing the application for Court, delivering exceptional client service.

Reporting directly to our pro-bono manager, you will be tasked in helping vulnerable victims navigate the civil procedure for making an application for a protective injunction and completing documentation. For those victims that cannot afford a solicitor or obtain legal aid funding you will be helping them represent themselves in court as a McKenzie Friend, this is the core purpose of The National Centre for Domestic Violence.

About You

  • You have a law degree with a strong academic background
  • A proactive approach with an ability to work independently
  • Communicate effectively, positively & professionally
  • Practical, calm & common sense approach to problem-solving
  • Excellent computer literacy skills

The benefits

  • Full, in-house training
  • Automatic enrollment pension
  • Salary £17,000 – £18,000

If you would like further information before applying please contact hr@ncdv.org.uk

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Process Servers – Nationwide

Application period: Ongoing due to expansion of the team

We are a nationwide award winning organisation providing services to victims of domestic violence and abuse. Our work specialises in obtaining court injunctions.

We are seeking more process servers to join our team and serve the orders we procure.

You will be supplied with the orders to serve, a description and last known whereabouts of the respondent, usually this will be within 40 minutes from your home. Your job is to personally serve the documents.
You will need your own transport, computer and printer, access to a scanner and mobile phone.
You need to be able to follow our standard procedure and produce a statement of service for which templates will be provided.
It is very unlikely that you will be exposed to any dangerous situations, but the ability to think on your feet, work in a timely fashion to deadlines and be accurate with your written statements is essential.
We have agreed a fixed rate with the Legal Aid Agency and therefore your remuneration is paid at a fixed rate per job. You will operate as a self employed person responsible for your own expenses and income tax payments.

For further details and applications please email ps1@ncdv.org.uk

Please include a CV with your address where you reside.

 

 

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Receptionist – Guildford

Application period: Closed for the moment but if you would like to pop us your CV we can keep your details on file.

About the Role

Our First Steps Team is on the front line dealing with incoming calls and referrals from organisations all over the country. Being a receptionist on this team means that you will need to be patient, understanding and able to communicate effectively, whilst under pressure to help as many people as possible.

Your other day to day tasks could include:
General administration
Send and receive post
Welcoming guests to NCDV

Hours
Monday to Friday 9am-5.30pm

About You
Fluent in English both verbally and in written communication
Knowledge of a second language would be great but not essential
Have customer service skills and a passion for service
Have experience in an office environment
Computer literate
Presentable, organised & hard-working

The Benefits
Salary £9.61 p/hr
28 days annual leave (including bank holidays)
NEST Pension

There is no parking in our car park but there is local street parking.
If you think that you can really help people to start to make a difference but also deal with many calls then we would love to hear from you.

Please send your CV with your residential address by email to:  hr@ncdv.org.uk

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Intern – Guildford

Application period: 1st July to 1st December 2019 – for internships starting 2020

About the Role

We work very closely with a number of universities offering internships to students studying for a law degree and we will soon be releasing internships for July 2019. We believe that interns should not be made to work for free to gain knowledge so although we can’t offer the same benefits of a full time employee we hope that our intern salary will help towards your living and travelling expenses.

We also believe that as an intern you should experience the real side of life and understand exactly what victims of domestic abuse and violence go through. So we will train you to have direct interaction with vulnerable victims by helping them gain the protection of the law.

This is a challenging role and you should be aware that you will encounter people that have distressing stories and have been victims of extreme violence. You will also experience great pride when you learn the positive effect you can make to someones life.

As an intern you will be trained in the following areas:

Your other day to day tasks could include:

  • Interviewing clients
  • Drafting Court Applications and legal aid documentation
  • Handling calls
  • General office admin and support as required

Hours

This is a full time internship lasting for a minimum of 26 – 40 weeks.

Monday to Friday 9am-5.30pm

About You

  • Law degree student with strong academic background
  • A proactive approach with an ability to work independently
  • Communicate effectively, positively & professionally
  • Practical, calm & common sense approach to problem solving
  • Excellent computer literacy skills
  • Fluent in English both verbally and in written communication
  • Knowledge of a second language would be great but not essential

The Benefits
£10,500 per annum pro rata.

There is no parking in our car park but there is local street parking and a bus stop 2 minutes walk.

Please send your CV with your residential address by email to:  hr@ncdv.org.uk