Archive for 2015

NCDV commits to 0800 freephone number

Changes to Ofcom regulations that recently came into force have  completely confused NCDV’s callers. NCDV’s incoming number is a very memorable 0844 8044999 and the caller was charged 5p, now Ofcom have specified that the callers service provider can charge whatever they like on top the 5p for calls made from mobile handsets and they are. The situation is now so complicated…read more →

Highest use of app

June saw the highest number of Refer Direct referrals from agencies and the police via the online website and the app to NCDV. Since the Refer Direct process was instigated it has rapidly become the preferred method of referral for victims of domestic violence and abuse especially with the police. Mark Groves, Head of Operations said ” Our referral process…read more →

NCDV finalists in Mobile Innovations Awards

NCDV are finalists in the Mobile Innovations Awards 2015. Our victim referral system that includes our web site referdirect.uk.net and our mobile cross platform app has been recognized as a technological innovation. The Mobile Innovations Awards is THE award to win to prove excellence, innovation, imagination and flair. The awards pays tribute to those who are pushing the boundaries of…read more →

MET distribute app

The London MET have authorised for NCDV’s referral app to be distributed across the entire force. Over 600 officers are now able to download the APP to their MET issued devices. The app works across ipads. iphones, Android and Windows devices and provides an easy solution to refer victims of domestic violence to NCDV to obtain a Non Molestation Order….read more →

MET Diamond Group

NCDV have been asked to sit on the DA Reference Group panel that influences the DA Diamond Group. The DA Diamond Group chaired by ACPO lead DAC Mark Simmons provides strategic direction for policing Domestic Abuse within London. Head of Operations Mark Groves said after the initial meeting of the DA Reference Group last week “I think this group is…read more →

App now on Windows Phones and Tablets

NCDV have updated their referral App to comply with Windows Phones and tablet requirements. The App was first launched on the i-Phone in July 2012, due to popular demand a quick revision to include Android was completed and now it is fully compatible with Windows. Mark Groves NCDVs’ Head of Operations said ” We now get over 1500 referrals through…read more →

NCDV win award

NCDV receive award for best Customer Focus. This award recognises an organization that seeks to engage with their clients, with a focus on listening to and providing the support they need. The BIZ awards are open to companies, charities, community interest and not for profit organisations, who compete across nine different sectors and are a recognition of best practice and success in…read more →

Equality, Diversity and Human Rights

  NCDV have published their policy on Equality, Diversity and Human Rights and have become a member of the Equality Register.   Mark Groves, Head of Operations said ” We have always been very proud that our service takes no account of ethnicity, religion, sexuality or gender, everyone is always treated the same, our documented policy now cements our attitude”…read more →

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